Privacy Policy
Welcome to The Travel Wild Co. (“we”, “our”, or “us”). This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services (the “Platform”).
1. Who We Are
The Travel Wild Co. operates an online platform based in Portugal that allows users to discover, compare, and book sports and adventure activities provided by independent third-party schools (“Schools”). We act solely as a digital intermediary and do not directly organize or provide activities.
2. Information We Collect
- Account Information: name, email address, and password when you register or contact us.
- Booking Information: selected activity, date, participant details, and communication preferences.
- Payment Information: processed securely through Stripe. We never store or access complete credit/debit card numbers.
- Usage Data: device, browser type, IP address, and browsing behavior on our Platform.
- Cookies and Tracking: session cookies and analytics tools to improve our services.
3. How We Use Your Information
- To manage your bookings and user account.
- To connect users with Schools and transmit booking details.
- To process secure payments via Stripe.
- To improve our website, customer experience, and communication.
- To comply with legal obligations under Portuguese and EU law.
4. Sharing Your Data
We only share your personal data when necessary to provide our services:
- With the Schools that deliver the activities you book, solely for managing your reservation.
- With our payment processor, Stripe, for transaction processing.
- With trusted service providers that help us operate the Platform (e.g., hosting, analytics).
- When required by law or legitimate legal request.
5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Policy or as required by law. Booking and payment records may be kept for up to 7 years for legal and accounting reasons.
6. Security
We use modern security technologies (encryption, SSL, restricted access, and secure hosting) to protect your data. However, no online system is completely risk-free, and you acknowledge that you use the Platform at your own discretion.
7. Your Rights
Under GDPR, you have the right to:
- Access your personal data.
- Request correction of inaccurate data.
- Request deletion (“right to be forgotten”).
- Object to or restrict processing.
- Request data portability.
To exercise these rights, please contact us at support@thetravelwild.com. We may need to verify your identity before processing your request.
8. Cookies
Our website uses cookies to enhance functionality and analyze usage. You may disable cookies in your browser settings, but this may limit certain features of the Platform.
9. International Data Transfers
Data may be transferred to servers or service providers located within the European Economic Area (EEA) or to third countries ensuring adequate protection as per GDPR standards.
10. Third-Party Services
Payments are processed by Stripe, Inc., under their own Privacy Policy available at https://stripe.com/privacy. We are not responsible for the privacy practices of external websites linked from our Platform.
11. Children’s Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from minors. If we become aware that a minor has provided personal data, we will delete it promptly.
12. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be published on this page with a new “Last Updated” date.
13. Contact
If you have any questions, requests, or concerns about this Privacy Policy or your data, please contact us at: support@thetravelwild.com.
This Privacy Policy is governed by the laws of Portugal and subject to the exclusive jurisdiction of the courts of Lisbon.